Flamingo Services White Papers

AI Can Find Information. It Can’t Establish Authority.

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Everyone is talking about whether AI can find the right information. I think we’re asking the wrong question.

As organizations rush to deploy AI, we’ve spent a lot of time discussing models, infrastructure, security, and governance. But there is another issue that has been central to records and information governance for decades: Can AI determine whether the information it found is actually the organization’s authoritative record? In this article, I explore why authority is established through governance, not discovered by algorithms, and why that distinction may be one of the most overlooked aspects of AI readiness. I’d love to hear your thoughts and experiences in the comments.

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The Difference Between Activity and Progress

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Why Information Governance Needs More Than Assessments Over the course of my career, I’ve participated in more records and information governance assessments than I can count. Some were broad enterprise evaluations. Others focused on specific business units, technologies, or compliance concerns. Nearly all of them produced thoughtful observations, practical recommendations, and long lists of things

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AI in Records Mgmt.

From Burden to Strategic Asset: Practical AI in Records and Information Management

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Artificial Intelligence (AI) is rapidly reshaping the Records and Information Management (RIM) field, turning what was once seen as an administrative burden into a strategic asset for organizations. AI technologies can learn and automate complex information tasks, helping organizations manage records more effectively and comply with evolving legal requirements. However, realizing these benefits requires addressing challenges like data quality, system integration, and ethical use of AI. This article explores how core AI technologies, from machine learning to natural language processing, can practically enhance RIM functions and what it takes to integrate AI into information governance successfully. The goal is to provide actionable insights for records management, compliance, and information governance professionals seeking to leverage AI in a credible, outcome-focused way.

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Listen to Lead

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“Listen to lead.” I saw this phrase this past week while walking through the vendor area at a delegate conference I attended. Palm Beach Atlantic University had it on stickers and t-shirts. It caused me to pause for a moment. I’ve been on a contemplative journey lately that started with a challenge to consider some lessons from the Stoics. I’d been looking for the next topic; inspiration struck when I saw that sticker. It’s a simple phrase, but one that carries hard-earned wisdom. I didn’t learn it from a book. I learned it in a conference room the day my “perfect plan” quietly fell apart.

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Document Automation: The Digital Revolution Transforming Business Operations

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As digital transformation accelerates across industries, document automation has become a critical technology reshaping organizational workflows. This powerful solution is revolutionizing how businesses handle their ever-growing volumes of information while meeting demands for speed and accuracy.

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