Don't go it alone. Let our Records and Information Governance Experts keep you on course.

Flamingo Services

A boutique consulting group helping ensure your records management and information governance program complies with legal requirements, and business processes are fully optimized.

How We Can Help You?

With over 30 years of experience in records management and information governance, Flamingo Services offers a range of high-impact services from updating records schedules to helping you establish information technology requirements for records management solutions. Let us show you how. We can help you use technology to automate business processes and support information governance.

Consulting Services

Our subject matter experts have “on-the-ground” practical experience managing records in public sector and commercial clients. Along with practical experience in policy, our people can assist you with requirements, proposals and solution reviews. We can help you make objective judgements about the best records and information governance solutions for your organization.

Methodologies

Our consultants employ proven methodologies to help you plan for and update your records management program and your information governance framework. Our Methodologies help create a prioritized program of enablement and improvement for your records program along with a plan for implementation and change management

Process Improvement

In nearly every organization, process drives content. Flamingo Services experts can help your organization's business processes and how they impact content and records management. In addition, we can help you improve and automate your processes by the effective application of various technologies.

Latest News, Events, and Resources

From Burden to Strategic Asset: Practical AI in Records and Information Management

Artificial Intelligence (AI) is rapidly reshaping the Records and Information Management (RIM) field, turning what was once seen as an administrative burden into a strategic asset for organizations. AI technologies can learn and automate complex information tasks, helping organizations manage records more effectively and comply with evolving legal requirements. However, realizing these benefits requires addressing challenges like data quality, system integration, and ethical use of AI. This article explores how core AI technologies, from machine learning to natural language processing, can practically enhance RIM functions and what it takes to integrate AI into information governance successfully. The goal is to provide actionable insights for records management, compliance, and information governance professionals seeking to leverage AI in a credible, outcome-focused way.

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Listen to Lead

“Listen to lead.” I saw this phrase this past week while walking through the vendor area at a delegate conference I attended. Palm Beach Atlantic University had it on stickers and t-shirts. It caused me to pause for a moment. I’ve been on a contemplative journey lately that started with a challenge to consider some lessons from the Stoics. I’d been looking for the next topic; inspiration struck when I saw that sticker. It’s a simple phrase, but one that carries hard-earned wisdom. I didn’t learn it from a book. I learned it in a conference room the day my “perfect plan” quietly fell apart.

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Artificial Intelligence…Turning RIM from Administrative Burden to Strategic Advantage

Artificial Intelligence (AI) is poised to significantly reshape the Records and Information Management (RIM) field over the next five years. AI offers transformative potential by enabling organizations to manage records more effectively and comply with evolving legal and regulatory requirements. However, this progress is not without challenges. Issues such as data quality, system integration, and ethical considerations must be addressed to harness AI’s full capabilities. Here, we explore AI’s challenges, potential uses, and benefits in RIM.

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AIIM Florida Chapter Presentation May 7, 2020

On May 7, 2020, I presented the second of a two-part series concerning Creating a Records and Information Management Dashboard. In Part 1 I discussed how an organization might develop an auditing tool based on industry standards in order to evaluate the strengths and weaknesses of their organization records and information management

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